We have been through a very difficult time with mum’s illness and the reablement team had successfully helped us make the move for mum to go from our house to her own home. From the very first point of contact with Cross care I felt reassured that this would continue. I spoke with Ruth and she immediately put me at ease, knowing that mum would be in safe hands. Any communication has been instantly replied to (even at late hours...sorry).
Mum says some lovely things about the Carers and has built up relationships easily and quickly, which I feel is down to the caring nature of the team.
The team are generous of their time and truly live up to name ‘Carer’.
I feel that mum is in safe hands. It means a lot to me to know that she has her daily visits from genuine, caring, lovely people. Thank you.